Begin with how they understand your home
A serious consultation should go beyond preferred colour or a reference photograph. The team should ask about the room, floor plan, circulation, family, comfort, existing architecture and how the furniture will be used.
This is where proportion and practicality are established. It is also where an experienced team can explain when a reference needs to be adapted rather than copied.
Ask what is documented before production
Custom work needs clear dimensions, drawings, materials, finishes, hardware and scope. Documentation protects the design intent and gives the workshop, client and installation team one shared reference.
Commercial terms and exclusions should also be understood before production begins, reducing ambiguity as the project advances.
Look beyond the showroom
Ask where and how the furniture is made, who reviews it, how specialist skills are coordinated and what happens when site conditions require a technical decision. A workshop connection matters because design quality depends on execution.